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Job Title: OPERATIONS ADMINISTRATOR
Location: CHIPPENHAM
Salary: -
Reference: 11888
Type: CONTRACT
Description
My client are well know in the field they are in.

They are now looking for an Operations Administrator to cover maternity leave.

Key Accountabilities:
• Processing customer repair requests.
• Producing internal and external reports.
• Raising and issuing repair quotes.
• Chasing overdue repair quotes.
• Processing quote acceptances.
• Liaising to ensure accurate and timely transfer of information

• Raising jobs and ensuring the Repair Tracking System job status is accurate and relevant updates are captured.
• Liaising with third party service providers from raising, job chasing, raising Purchase Orders and arranging/organising shipments.
• Assist with Customer Care/UK Repair duties.
• Prioritise tasks to ensure duties are carried out on time and within customer SLA.
• Data entry.
• Provide telephone support for Customer Care/MSC/UK Repair
• Monitor quality and health and safety within processes.

Other Duties:
• Own service SLA as contracted to our customers.
• Continually improve the manner in which we use data to manage the business and ensure we have the required data to grow our business and improve our processes and quality.
• Ensure that quality is driven into all processes.
• Continually work to improve our customer and supplier relationships.
• Prepare daily, weekly & monthly reports that enable management and our customers to review the business.
• Handle all miscellaneous duties assigned.

Experience:
• Excellent communicator – both verbal and written
• Ability to work on own initiative and as part of a team
• Ability to prioritise and work methodically under pressure
• Excellent attention to detail
• Computer Literate– Microsoft Windows packages (Word, Excel etc)

 
Joe Lacey
info@baileyemploy.co.uk
 
Apply for this job vacancy
 
 

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