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Job Title: GERMAN SPEAKING HELP DESK ANALYST
Location: PUDSEY
Salary: £11 PER HOUR -
Reference: 11932
Type: ONGOING
Description
Our client is looking for a German Speaking Analyst for their well established site in Pudsey. The successful candidate will act as a single point of contact for customers reporting IT or telephony related faults or requests to the Service Desk from offices in Berlin, Heidelberg, Vienna and other European sites and, where possible, implementing a fix at the first point of contact. You will take ownership of the end to end fault process and adhere to 'consistent call process‘ and where appropriate fulfill user requests in accordance with agreed service levels. They will also act as a 'Buddy', providing technical and behavioural coaching and support to colleagues ensuring that the service provided to customers is professional, consistent and efficient. This role may also require flexibility and some cross skilling in order to maintain service levels across the Service Desk. The selection criteria below will be used as part of the evaluation process: • Fluent in German and English. Must demonstrate good written and verbal in German and English skills and ability to communicate technical information to customers and colleagues appropriately at all levels • Excellent Customer Service Skills including right attitude • Demonstrate very good analytical problem solving skills • Must be able to work well individually with limited supervision and also in a group forum • Must be proactive and confident, encouraging colleagues to be enthusiastic about their role • A very good understanding of the Business Areas supported and associated critical systems in order to appreciate the impact of outages upon their service • Very Good understanding of the system support tools used within CITSD • Evidence of taking ownership for own development plan and also department Service Improvements • Demonstrate ability to coach and support colleagues £11 per hour. The hours of work will be between 8am and 6pm Monday to Friday and will involve working 1 in 4 Saturdays. The successful applicants will undergo strict vetting which will include 5 year’s referencing, criminal record check and credit check.
 
Lisa Gresham
lisagresham@baileyemploy.co.uk
 
Apply for this job vacancy
 
 

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