Customer Service Administrator

Job Reference: GOLEEDSTOC
Salary: £10.11 per hour

Contract Type: Temporary, Full time

We are currently recruiting for a Customer Service Administrator to work for our client based in Leeds.

Under close supervision you will be coached and assessed against the key measures that must be achieved to prove your competence to offer more advanced customer support for brokerage and custody services.

At times this role will involve working in a high pressure environment, but we'll provide great training and help you develop your knowledge of our products and processes.

Key Accountabilities:

  • Deliver first class professional written and verbal service to internal and external customers through the accurate completion of administrative tasks within a team environment. This will cover the range of products and services offered by HSDL including ISA's, Self Invested Personal Pensions and Online Investment Accounts.
  • Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues where appropriate
  • Thoroughly scrutinise all documents and requests for validity and ensure transaction input is performed with high levels of speed and accuracy, Raise routine correspondence where appropriate
  • Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets
  • Build relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You will be expected to escalate these as appropriate.
  • Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome.
  • Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understand of the situation and ensuring the right outcome for the customer. Escalating issues as appropriate.

The Role:

  • The role is full time at 35 hours per week
  • Monday – Friday between the hours of 8am-9pm
  • 1 in 6 Saturdays (until 12:30pm)
  • Pay rate of £10.11p/h
  • Full 6 weeks’ worth of fully paid training provided.

While initially a 6-month contract, the role offers genuine career progression and has the potential to become permanent for the right candidate.

All candidates will be subject to a credit check, criminal record check and referencing as part of the application process.

Additional Benefits & Requirements

  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

This job was listed by the Goole branch, contact them

All vacancies are available and correct at the time of posting. Some details may be subject to change