Bailey Employment Services are currently recruiting for a Customer Service Advisor for our client in Edinburgh.

The position:

Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts.

The telephony team will answer inbound calls from customers with general enquires, progress updates or new applications. These calls can range from 60 seconds – 1 hour in length and can be taking up to 20-40 calls per day. The processing team looks after the data processing and admin tasks that come with the opening up of business accounts, the team can expect to open 7-15 per day.

The Benefits:

• Customer Service Agents that join the company will be rewarded with a basic pay rate of £14.02p/h.
• Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours.
• Hybrid position once competent (2 days working in office & 3 days working from home)
• Genuine opportunities for career progression
• Initially you will be entitled to 28 days holiday per year pro rata, rising to 31 days holiday after you’ve been in the role for 12 weeks.
• Full training provided, both classroom based and on the job support.
• Good public transport links and parking available

Career Development:

While the role is initially a 6-month temporary contract it has the potential to continue, be extended or even lead to a permanent position subject to performance.

Personal attributes:

• Previous call centre or banking experience is not essential.
• Applicants must demonstrate a keen desire to learn and have a hunger for success.
• A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
• The ability to work with skill, care and diligence and treat customers sensitively and responsibly
• Strong verbal communication skills
• The ability to navigate computer systems
• Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check.

Hours of work:

• 35 hours per week on a shift pattern working between the hours of 7am and 8pm
• Occasional Saturdays will also be required working 9am – 2pm