Customer Service Advisor

Job Reference: GOEDMORTG
Location: Edinburgh

Salary: £12.92 per hour

Contract Type: Temporary, Full time

Bailey Employment Servces are currently recruiting for a Customer Service Advisor to work for their client based in Edinburgh.

This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you’ll play an integral role in successfully enabling the operation to be a high performing team.

The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of ‘Help me own a home’ and provide the highest level of service through a breadth of decision-making across multiple brands.

The Role:

  • Monday to Friday
  • 8-hour days between the hours of 8am and 6pm
  • 10 weeks of fully paid training provided
  • £12.92 p/h

Key Responsibilities:

  • Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
  • Using your judgment to make complex decisions.
  • Building strong relationships with brokers.
  • Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
  • Accurately calculate affordable lending on complex scenarios.
  • Support affordability requests.
  • Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.

Requirements:

  • Able to adapt to new challenges
  • Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
  • Ability to work at pace and can successfully deliver against targets.
  • Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.

Benefits:

  • Location close to public transport links
  • Free onsite parking
  • First-class support and training for all colleagues
  • Opportunity for growth within the company
  • Weekly pay

If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career!

Additional Benefits & Requirements

  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Hourly rate as above (not age dependent)
  • Training Provided
  • Weekend Work

This job was listed by the Goole branch, contact them

All vacancies are available and correct at the time of posting. Some details may be subject to change