Bailey Employment Servces are currently recruiting for a Customer Service Advisor to work for their client based in Edinburgh.

This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you’ll play an integral role in successfully enabling the operation to be a high performing team.

The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of ‘Help me own a home’ and provide the highest level of service through a breadth of decision-making across multiple brands.

The Role:

• Monday to Friday
• 8-hour days between the hours of 8am and 6pm
• 10 weeks of fully paid training provided
• £12.92 p/h

Key Responsibilities:

• Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
• Using your judgment to make complex decisions.
• Building strong relationships with brokers.
• Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
• Accurately calculate affordable lending on complex scenarios.
• Support affordability requests.
• Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.

Requirements:

• Able to adapt to new challenges
• Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
• Ability to work at pace and can successfully deliver against targets.
• Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.

Benefits:

• Location close to public transport links
• Free onsite parking
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Weekly pay

If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career!