Customer Service Advisor
Job Reference: GOEDMORTG
Location: Edinburgh
Contract Type: Temporary, Full time
Bailey Employment Servces are currently recruiting for a Customer Service Advisor to work for their client based in Edinburgh.
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you’ll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of ‘Help me own a home’ and provide the highest level of service through a breadth of decision-making across multiple brands.
The Role:
- Monday to Friday
- 8-hour days between the hours of 8am and 6pm
- 10 weeks of fully paid training provided
- £12.92 p/h
Key Responsibilities:
- Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
- Using your judgment to make complex decisions.
- Building strong relationships with brokers.
- Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
- Accurately calculate affordable lending on complex scenarios.
- Support affordability requests.
- Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
Requirements:
- Able to adapt to new challenges
- Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
- Ability to work at pace and can successfully deliver against targets.
- Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.
Benefits:
- Location close to public transport links
- Free onsite parking
- First-class support and training for all colleagues
- Opportunity for growth within the company
- Weekly pay
If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career!
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)
- Training Provided
- Weekend Work
This job was listed by the Goole branch, contact them
All vacancies are available and correct at the time of posting. Some details may be subject to change
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