Bailey Employment Services are currently recruiting for an Inbound Customer Service Advisor to work for our client based in Glasgow.

About the Opportunity:

Helping over a million business banking customers with their day-to-day needs has never been more important. As a Customer Advisor you’ll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.

In this telephony-based role you will put your customers first, taking ownership of their queries and building rapport, all while proving the highest level of customer service.

The Role:​

• Full time – 35 hours per week.
• Monday to Friday – shifts between the hours of 7am and 8pm, with 1 Saturday every 6 weeks 9am to 2pm.
• £13.49p/h.
• 28 days annual leave rising to 31 after 12 weeks.

Key Responsibilities:

• Providing excellent customer service to business customer, taking ownership of their queries and resolving issues in a timely manner.
• You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.
• You'll possess good attention to detail, and also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.
• Be equally able to resolve queries over the phone or on a PC.

Benefits:

• City centre location.
• Great public transport links.
• 5 weeks of fully paid training.

If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.