Bailey Employment Servces are currently recruiting for a Customer Service Advisor to work for their client based in Leeds.

About this Opportunity:

Working for Lloyds Banking Group as part of their Halifax Share Dealing Limited (HSDL), you will be taking incoming calls from both new and existing customer, supporting them with their general enquiries – this could include registering new accounts, providing Website navigation, accurately resolving complaints and more.

At times, it can be busy, and this role will involve working in a fast-paced environment, but we'll provide great training and help you develop your knowledge of our products and processes.

You will:

• Handle inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries
• Complete telephony, digital and admin-based tasks to service customer queries
• Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership
• Contribute to an environment where colleagues want to work, and customers feel valued
• Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries
• Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome
• Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area
• When required demonstrate the flexibility to support other business areas

The Details:

• Full time – 35 hours per week
• Pay rate of £13.49 p/h
• Monday to Friday, shifts between 8am and 9pm on a rota basis
• Full training provided, both classroom based and on the job support
• Hybrid working once fully trained and competent
• 28 days annual leave rising to 30 days after 12 weeks
• Genuine opportunities for career progression

What you’ll need

• Strong communication skills, verbal and non-verbal
• Strong attention to detail
• IT literate, comfortable with the use of keyboard and being able to use a variety of different systems
• Active listening skills
• Experience of working in an execution only stockbroker environment desirable but not essential
• An interest in financial services