Bailey Employment Services are currently recruiting for a Customer Service Advisor to work for our client based in Manchester.

About this Opportunity:

As a Customer Service Advisor, you’ll be the first point of contact to new and existing customers, applying your skills and expertise to help them with their financial & service needs via a range of channels. You’ll build relationships with customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Consumer Lending is a key part of the Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

You Will:

• Deliver outstanding customer experiences through various communication channels.
• Multi-task between telephony and queue-based work.
• Problem-solve, be creative with solutions and pay excellent attention to the details.
• Play a role in educating our customers about our products.
• Be pro-active in your approach to personal development and learning.

The Details:

• Full time – 35 hours per week
• Pay rate of £13.49 p/h
• Monday to Friday, shifts between 8.30am and 5.30pm on a 2-week rota
• Full training provided, both classroom based and on the job support
• Hybrid working once fully trained and competent
• 28 days annual leave rising to 30 days after 12 weeks
• 12-month contract

What you’ll need:

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.
• Ideally, we would like you to have previous customer service experience from a motor/financial services background, but this isn’t essential.