Job Reference: GOCHEL
Salary: £10.12 per hour
Contract Type: Temporary, Full time
Customer Service Advisor
Location: Cheltenham (The Grange, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 8RD)
Contract type: Temp - Perm
Pay Rate: £10.12 per hour
Could you help our client achieve their vision of becoming best bank for customers?
Our client is one of the most recognised Financial Service Institutions providing Investment, Pensions and Life Insurance plans and a variety of services to customers across the UK. They have a strong reputation and history of helping their customer’s make the strongest plans for their Financial futures. The team are looking for a Customer Service Advisor’s to support them in enhancing their delivery of service as they improve and grow their brand in the years to come.
This is an initial 6-month temporary role. These positions are offering a pay rate of £10.12 per hour. You will be working across a shift pattern Monday to Friday between 8am to 6pm (35 hours per week). During your first few weeks you will receive excellent support and training.
You will be working within the Insurance & Wealth Department as a lead point for customers to gain access into the range of service our client has to offer
Telephony, digital and admin-based tasks to service customer queries
Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels (training will be provided)
Dealing with customer data ethically and in accordance with the FCA (Financial Conduct Authority) requirements
Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.
Scheduling and prioritising your allocated work daily
Learning the procedures and understand parameters of producing a quality output
Excellent Communication Skills - Both oral and written
Excellent Customer Service and Administrative skills
Grammatical and Numerical Accuracy / Accurate Data Entry
Ability to embrace 'in the moment' coaching to develop your skills and knowledge
Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
Adaptable to change and willing to embrace new ideas
What’s in it for you?
Excellent ongoing training will be provided
Agile. flexible work environment
Great rates of pay
Accrue paid holiday as you work
The opportunity to work alongside a fantastic, supportive, fun team
Free onsite parking
Free bus from the centre of town (Stagecoach), this is free for employees and it pulls into the grounds of the building and runs every 15 mins
Subsidised canteen on site supplying breakfast and lunch menu
2 coffee shops onsite
If you're interested in joining an organisation that is shaping the future of the banking industry, then this could be for you.
Apply today and make a real difference to how our client supports the customer of the future.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK.
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)