Job Reference: GOCHELT02
Salary: £10.32 per hour
Contract Type: Temporary, Full time
Could you help our client achieve their vision of becoming best bank for customers?
Our client based in Cheltenham is one of the most recognised Financial Service Institutions providing Investment, Pensions and Life Insurance plans and a variety of services to customers across the UK. They have a strong reputation and history of helping their customer’s make the strongest plans for their Financial futures. The team are looking for a Customer Service Advisor’s to support them in enhancing their delivery of service as they improve and grow their brand in the years to come.
This is an initial 6-month temporary role. These positions are offering a pay rate of £10.32 per hour. You will be working across a shift pattern Monday to Friday between 8am to 6pm (35 hours per week). During your first few weeks you will receive excellent support and training.
Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
Carries out simple procedural tasks to support management of external client relationships.
Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.
Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
Excellent Communication Skills – Both oral and written
Excellent Customer Service and Administrative skills
Grammatical and Numerical Accuracy / Accurate Data Entry
Ability to embrace 'in the moment' coaching to develop your skills and knowledge
Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
Adaptable to change and willing to embrace new ideas
What’s in it for you?
Excellent ongoing training will be provided
Agile. flexible work environment
Great rates of pay
Accrue paid holiday as you work
The opportunity to work alongside a fantastic, supportive, fun team
Free onsite parking
Free bus from the centre of town (Stagecoach), this is free for employees and it pulls into the ground
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)