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Job Title: ADMINISTRATION SUPERVISOR
Location: CORSHAM
Salary: -
Reference: 11980
Type: PERMANENT
Description
Based in Corsham, working Monday to Friday, Onsite parking.
Job Purpose:
To efficiently manage a small team ensuring a high level of service is provided through effective resourcing, accuracy and completion of activities within agreed time frames and to a high standard.
To monitor reporting tools ensuring KPIs achieved and a high level of customer service is being maintained.
To drive and process improvements by cross training to effectively manage and improve work flow and customer experience.
Key Responsibilities:
To manage and motivate team, effective resource planning, setting and monitoring individual objectives and KPIs
To ensure effective resourcing across departments
Daily review of workloads and distributing effectively across team members to maintain service levels providing support where necessary
High service standards are achieved
Clear standards set, communicated and realised across department through audits, quality checks, customer feedback
To improve service standards within department and ensure these standards are achieved and maintained across all areas.
Creation of various reports and analysis of performance through effective use of KPIs and any other ad hoc associated data.
Assist with the development of the Customer Services and Admin Teams providing local coaching and cross-skilling to assist with the continuous improvement of service standards.
Working with and deputising in the absence of Customer Service and Administration Manager
Working Relationships:
Managing a small team
Working closely with Operations to ensure a consistent high level of customer service is provided together with delivery of KPIs.
Building relationships with Customers to deal with more complex queries and complaints.
Job Requirements:
Ideally educated to degree level or holding at least 3 A-Levels grades A-C
Excellent and proven supervisory skills
High level of analytical capability driving improvements
Intermediate Excel, Word and PowerPoint skills
Excellent communication skills both written and oral ability
Attention to detail and accuracy with effective prioritisation
Flexible, positive, proactive “can do” attitude is crucial

 
Joe Lacey
info@baileyemploy.co.uk
 
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